Returns & Refunds Policy

We have a 14-day return policy, which means you have 14 days after receiving your THERMOBOX™ order to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need your receipt or proof of purchase.

How to Start a Return

To start a return, please contact our customer support team. If your return is accepted, we'll provide you with instructions on how and where to send your package.

Items sent back without first requesting a return will not be accepted.

You can always contact us if you have any questions about returns.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your THERMAL™ lunch box is defective, damaged or if you receive the wrong item, so we can assess the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including personalized or custom-made products. We also cannot accept returns on gift cards.

Please contact us if you're unsure whether your item qualifies for a return.

Exchanges

The quickest way to get the item you want is to return your original purchase. Once your return is accepted, you can place a separate order for the replacement.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, without giving a reason, subject to applicable legal conditions.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please remember that your bank or card provider may need additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact our customer support team.

Contact Us

For all return and refund enquiries, please contact us